Privacy Policy

Last updated: 12 April 2026

1. Who We Are

OtiPro Ltd (Company No. 14122160, incorporated 20 May 2022) is a property management, laundry, facilities support, and concierge services company based in London.

Registered address: 27 Heathfield Road, London SW18 3HR Email: admin@otipro.co.uk ICO Registration: ZC007999

We are the data controller for personal data collected through this website and in the course of our business activities.

2. What Personal Data We Collect

CategoryExamplesHow CollectedIdentity dataName, job title, company nameContact forms, email enquiriesContact dataEmail, telephone, addressContact forms, email enquiriesCommunication dataContents of messages sent to usContact forms, email, telephoneTechnical dataIP address, browser type, pages visitedAutomatically via cookies (with consent)Usage dataHow you use our websiteAnalytics tools (with consent) 

We do not collect special category data (health, ethnicity, religion) through this website.

3. How We Use Your Data

PurposeLegal BasisResponding to enquiriesLegitimate interestsProviding our services to clientsContractImproving our websiteConsent (via cookie banner)Complying with legal obligationsLegal obligation 

We will never sell your personal data. We will never use your data for unsolicited marketing without your consent.

4. Cookies

Our website uses cookies. When you first visit, you will see our cookie consent banner where you can accept or decline non-essential cookies.

TypePurposeConsent required?Strictly necessaryEssential for the website to functionNoAnalyticsUnderstanding how visitors use our site (e.g. Google Analytics)YesFunctionalRemembering your preferencesYes 

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site. For more information: allaboutcookies.org

5. Who We Share Your Data With

• Our hosting and website service providers — as data processors
• Analytics providers (e.g. Google Analytics) — only with your consent
• Professional advisers — under strict confidentiality
• HMRC, ICO, or other regulators — where required by law

We do not transfer your personal data outside the United Kingdom without appropriate safeguards.

6. How Long We Keep Your Data

Data TypeRetention PeriodEnquiries (no contract formed)12 months, then deletedClient data (contract formed)6 years from end of contractAnalytics dataAs per provider settings (typically 26 months)Cookie consent records12 months  

7. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of your data
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data in certain circumstances
• Restriction — ask us to limit how we use your data
• Object — object to processing based on legitimate interests
• Data portability — request your data in a portable format
• Withdraw consent — where we rely on consent, withdraw it at any time

To exercise any of these rights: admin@otipro.co.ukWe will respond within one calendar month.

If you are unhappy with how we handle your data, you may contact the ICO at ico.org.uk or 0303 123 1113.

8. Security

We implement appropriate technical and organisational measures to protect your data. If you believe your interaction with us is no longer secure, please contact us immediately at admin@otipro.co.uk.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. We encourage you to review this policy periodically.

10. Contact Us

OtiPro Ltd27 Heathfield Road, London SW18 3HR admin@otipro.co.uk www.otipro.co.ukICO Registration: ZC007999